How do I place an order?
Placing an order at Velvet & Vine is quick and easy! Simply follow these steps:
1. Browse our curated collection of home decor items.
2. Click on the product you're interested in to view its details, images, and specifications.
3. Select any required options (such as size or color) and click the "Add to Cart" button.
4. Review your shopping cart to ensure all desired items are included.
5. Proceed to checkout by clicking on the shopping cart icon and following the prompts.
6. Provide your shipping information, choose a payment method, and complete your order.
Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase.                                        
What are your shipping options and delivery times?                                         
We offer reliable shipping services to ensure your order arrives in a timely manner. Here are some important details:
1. Shipping Options: We currently offer standard shipping within the US.
2. Delivery Times: Delivery times vary depending on your location and the specific product(s) ordered. Estimated delivery times will be provided during the checkout process. Please note that these are approximate and may be subject to unforeseen delays.
For more information about shipping, please visit our Shipping Policy page or reach out to our customer support team.                                                             

 What is your return policy?

We want you to love your purchase from Velvet & Vine. If you are not completely satisfied with your order, we offer a hassle-free return policy. Here's what you need to know:

1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items, such as personalized or custom-made products, may not be eligible for return. Please refer to the product description or contact our customer support for specific return eligibility.
2. Timeframe: You may initiate a return within 30-days of receiving your order. After this period, we may not be able to accept your return.
3. Return Process: To initiate a return, please contact our customer support team with your order details. They will guide you through the return process and provide you with any necessary instructions and a return shipping label, if applicable.
4. Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds are typically issued to the original payment method used for the purchase and may take a few business days to reflect in your account.
For more detailed information about our return policy, please refer to our Returns & Refunds page or contact our customer support.

Can I cancel or modify my order after it has been placed?

We understand that plans can change. If you need to cancel or modify your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been processed and shipped, it may not be possible to make changes.

If you have any further questions or need assistance with your order, please don't hesitate to contact our friendly customer support team. We are here to help make your shopping experience at Velvet & Vine as smooth and enjoyable as possible.